Supervisor - Retail

sdgoodwill; Ramona (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Goodwill is seeking a store supervisor to assist management with daily store operations, including opening/closing, supervising staff, and ensuring policies are followed. The role emphasizes leadership, customer service, and maintaining a clean, organized store environment.

The candidate will support performance evaluations, schedules, and reporting, while contributing to organizational initiatives such as 4DX. Retail experience is preferred.

Qualifications

• High School Graduate or GED required.
• One year of supervisory experience.
• Basic computer skills including Word and Excel.

Responsibilities

• Ensure excellent customer service to customers and donors.
• Provide leadership, guidance, training and professional development to staff.
• Create a positive work environment with focus on staff relations.
• Assist in performance evaluations and scheduling.
• Maintain store/department in clean, safe, organized condition.
• Document concerns promptly to management.
• Support organizational initiatives such as 4DX methodology.

Skills

Leadership

Customer service

Communication

Education

High School/GED

Tools

Microsoft Word

Microsoft Excel

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and workschedules.
• Responsible for maintaining store/department in clean, safe and organized fashion withmerchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One year of supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.