Supervisor - Retail

Goodwill Industries of San Diego County; Ramona (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of San Diego County in Ramona, CA is seeking a Store Supervisor to support the management team in daily operations, opening and closing the store, and ensuring policy compliance.

You will lead staff, deliver excellent customer service, maintain clean, safe displays, and help with scheduling, performance reviews, and reporting issues to management.

Qualifications

• GED or high school diploma preferred.
• One year of supervisory experience; retail experience preferred.
• Basic computer skills including Word and Excel.
• CA Driver’s License with acceptable driving record preferred.
• Ability to operate cash register and perform basic arithmetic.

Responsibilities

• Provide leadership and training to staff to meet goals.
• Open/close store and oversee production/retail operations.
• Ensure policies and procedures are followed.
• Maintain clean, safe, and organized store displays.
• Prepare performance evaluations and work schedules.
• Report concerns to management; support organizational initiatives like 4DX.

Skills

Customer service

Leadership

Supervisory experience

Training

Cash handling

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Essential Functions Statements

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

SKILLS AND ABILITIES

Education High School Graduate or General Education Degree (GED) preferred.

Experience One year of supervisory experience. Retail experience preferred.

Computer Skills Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.