Assistant Manager

sdgoodwill; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill in San Diego County is seeking a Store Operations Associate to assist the Store/Operations Manager with daily duties and supervise staff. The role emphasizes achieving revenue goals, maintaining store standards, and supporting training and performance reviews.

Forklift operation and vehicle safety are part of the responsibilities. The position requires a GED or high school diploma, 1–2 years of related experience, and basic computer skills.

Qualifications

• High School Diploma or GED is required.
• 1–2 years related experience.
• Basic computer skills, email, internet use.
• CA Driver's License with acceptable driving record.
• Forklift certification and pallet jack operation may be required for NC Clearance Center.

Responsibilities

• Assist Store/Operations Manager with daily department operations to meet revenue and goals.
• Provide excellent customer service to customers and donors while ensuring pricing and quality standards.
• Aid in scheduling, reporting, and store planning; support decision making.
• Maintain a safe, clean, and well-organized store with merchandise.
• Act as on-site leader in the Manager's absence; supervise staff and reinforce core values.
• Support annual performance evaluations, goal setting, and budget oversight.
• Assist with organizational initiatives and process improvements as needed.

Skills

Basic computer skills

Email

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

CA Driver's License

Forklift certification

Pallet jack operation

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY:Assists the Manager in the daily operations. Daily duties will include management functions, opening/closing store, overseeing production/retail operations, providing training, coaching, and performance feedback to staff. Able to assume responsibility for daily operations, including revenue and production goals, employee relations, wage and hour compliance, and administrative duties in the absence of the Store Manager. May be required to move locations within a 25-mile radius of San Diego County.

North Country Clearance Center: Oversees the Clearance Center Staff and NC Fixed Crew.

Responsibilities

Essential Functions Statement(s):

• Assists the Store Manager and/or Operations Manager with daily department operations and ensuring store revenue and goals are met.
• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Responsible for aiding in daily decision making, schedules, store planning and completion of reports in a timely and accurate manner.
• Responsible for maintaining store in a safe, clean and well organized with merchandised.
• Assumes all daily responsibilities in the absence of the Manager.
• Assists the manager in ensuring employment relationship issues are resolved according to the organization's best practices, culture, core values, laws and regulations.
• Provides leadership, guidance, training and professional development in a positive work environment to motivate staff, increase productivity and achieve departmental goals.
• In collaboration with the Store Manager, responsible for preparing and issuing Annual Performance Evaluations and 5-Minute Goal Setting Conversations, P&Ls, and production and revenue budgets.
• Implements organizational initiatives such as 4DX methodology and Kaizen continualimprovement.
• Reports any concerns or ongoing issues related to the department and provides feedback on resolution. Performs other duties as assigned or needed.

Qualifications

SKILLS AND ABILITIES:

Education:High School Graduate or General Education Degree (GED).

Experience:One to two years related experience.

Computer Skills:Basic computer skills, e-mail, internet use, Microsoft Word and Excel.

Certificates & Licenses:Must have a CA Driver's License and driving record acceptable to Goodwill's insurance company requirements.

After Market and NC Clearance Center:Must be able to be forklift certified, and operates pallet jack.

Other Requirements:Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.