Supervisor - Retail

Goodwill Industries of San Diego County; Vista (CA); On-site; USD 31,009 - 34,440; Full time

Job summary

Goodwill Industries of San Diego County is hiring for a position that assists management in the daily operations of the store. Key responsibilities include overseeing retail operations, ensuring customer service, and supporting staff development.

The ideal candidate will have a high school diploma or GED, supervisory experience, and basic computer skills. This role offers an hourly rate of $22.51 to $25.00.

Qualifications

• One year of supervisory experience in a retail environment.
• Ability to operate an electronic cash register and understand retail principles.
• Basic computer skills required.

Responsibilities

• Assist management in daily store operations.
• Provide leadership and training for staff.
• Ensure exceptional customer service is delivered.

Skills

Customer Service

Leadership

Training and Development

Retail Operations

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission‑integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Hourly Rate

$22.51 ‑ $25.00

Position Summary

Assists the management team in the daily operations of the store. Daily duties include some management functions, opening/closing the store, overseeing production/retail operations, ensuring staff follows all policies and procedures.

Essential Functions

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff and increase productivity.
• Engages the staff and creates a positive work environment where employment relationship matters are minimal.
• Assists in preparing performance evaluations, 5‑minute goal setting conversations and work schedules.
• Maintains store/department clean, safe, and organized with merchandise appropriately displayed.
• Documents and reports any concerns or issues promptly and timely to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills and Abilities

• Education: High School Graduate or GED preferred.
• Experience: One year of supervisory experience; retail experience preferred.
• Computer Skills: Basic computer skills; Email, internet use, Microsoft Word and Excel.
• Certificates & Licenses: CA Driver’s License, driving record acceptable to Goodwill’s insurance requirements, and an insured reliable vehicle preferred.
• Other Requirements: Ability to operate an electronic cash register; understand basic principles of running a retail store; stocking, merchandise flow, quotas, cash handling, bank deposit procedures, and sales reports; perform simple arithmetic; calculate figures and amounts related to cash handling; read and understand sales reports.