Tactical Operations Controller

Vista America; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) plan with company match

PTO accrual — increased with years of,

Company paid life, short and long-term

Employee Assistance Programs

Mental Health Wellness Program

Empty Leg Flight Benefits

Job summary

Vista America is seeking a Tactical Operations Controller to streamline communication between OCC and flight crews. This role reports to the Head of OCC and ensures crews are kept informed and their operational questions addressed promptly.

Your responsibilities include managing crew communications, flight following, and tactical control, coordinating with OCC, AM/CS and ground handlers to maintain daily flight operations and resolve issues quickly.

Qualifications

• 2 years’ experience in Commercial Aviation Operations or related field.
• Entrepreneurial skills with professional attitude and strong business acumen.
• Team player with proactive, service-driven mindset.
• Attention to detail with excellent communication skills.
• High customer/service orientation with cross-cultural understanding.
• Proficient with computer systems including MS Office Suite.
• Worldwide Flight and/or Ground Operations experience.
• Flexibility to work varying shifts including overnights, weekends, holidays.

Responsibilities

• Coordinate Crew Communications between Crew, OCC, and AM/CS and ensure timely information flow.
• Oversee Flight Following: update daily tactical log and monitor flights for the day.
• Manage Tactical Control: monitor communications, delays, deviations, and relay info to OCC/AM/CS.
• Gather information and initiate IRT calls per ERP when needed.
• Verify movement records and trigger automated movement messages in GV.

Skills

Entrepreneurial mindset

Team player

Strong communication

Detail-oriented

Customer service orientation

MS Office proficiency

Global aviation experience

Shift flexibility

Education

Aviation-related studies or degree

Flight Dispatch License or Commercial Pilot License

Tools

MS Office Suite

Job description

The Tactical Operations Controller works to streamline and improve the communication flow between OCC and flight crews. This role reports to the Head of OCC and will ensure that Crews are kept fully informed, and their operational questions or needs are addressed in a timely manner.

Job Profile

The Tactical Operations Controller works to streamline and improve the communication flow between OCC and flight crews. This role reports to the Head of OCC and will ensure that Crews are kept fully informed, and their operational questions or needs are addressed in a timely manner.

Responsibilities

Crew Communications

• Ensure timely and efficient communication between Crew, OCC, and AM/CS.
• Ensure all details about each flight are confirmed in GV (e.g., the slots match, permits are confirmed, the FPL is filed for the correct time, the flight package reached the crew and coordinating last minute adjustments to the FPL, when required).
• Ensure that crew acknowledges their briefing and provide phone call out for changes to tasking that are time sensitive.

Flight Following

• Updating and maintaining the daily tactical log.
• Maintaining full overview of all the flights for the current day.
• Monitoring of crew briefing acknowledgements and making crew activations / wake-up calls as applicable by relevant AOC`s procedures.
• Before each sensitive flight (ferry or revenue), check if the crew is ready, the aircraft is ready, that handling, fuel, catering are in place. Be the first to raise an alert if anything may impact the trip.
• Communicate aircraft movements to handlers, airports, or authorities (e.g., CBP) as required.
• Live monitoring of non-ETOPS flights for significant weather changes enroute, volcanic activity and alternate aerodrome suitability.
  • Acting by immediately notifying the Duty Manager for further follow up when appropriate.
• Ensure that GV has the appropriate movement records that trigger automated movement messages.

Tactical Control

• Keep a constant overview of flight movements and informing the relevant parties in case of deviations.
• Monitoring and responding to phone calls, emails, and Webex chat messages.
• Communicating any delays/deviations to OCC and AM/CS as needed and as soon as possible (WX, ATC regulations, maintenance, any other issues affect or may affect a flight).
• When applicable, gather all relevant information and initiate the IRT call according to the ERP.
• Flight Log Verification Review
• Prompt handling of day-of irregular operations while in coordination with the Duty Manager and other relevant teams.
  • ATFM restrictions
  • Flight re-routing
  • ATS FPL management
  • Weather monitoring
• Managing all Ground arrangements and permits that are pending for the day of flight, or by nature fall onto the tactical phase of the preparation such as close-out messages, or ETA updates to CBP.

Competencies

• Plan and organize work: Re quire the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.
• Interpersonal communication: Effectively communicate, develop, and foster strong working relationships to drive team growth, engagement, and productivity.
• Collaboration: Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.
• Deliver consistent results: Follow through on tasks and goals to support team/operations success and improvements.
• Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.

Required Education, Skills And Experience

• 2 years’ experience within Commercial Aviation Operations environment in at least one of the following or a combination thereof:
  • Flight Operations or Ground Operations/Trip planning
  • Crew and/or Aircraft Scheduling
• Entrepreneurial skills with professional attitude & a strong business acumen
• Team player, pro-active, service driven and out of the box thinking.
• Strong love to detail combined with excellent communication skills is a must.
• High customer/service orientation with cross cultural understanding.
• Proficient with computer systems including MS Office Suite.
• Worldwide Flight and/or Ground Operations Experience
• Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays.

Beneficial Skills And Experience

• Aviation related studies and/or degree
• Flight Dispatch License or Commercial Pilot License

Benefits

• Medical, Dental, and Vision plans
• 401(k) plan with generous company match.
• PTO Accrual – Increased based on years of service
• Company Paid Life, Short, and Long Term Disability Insurance
• Employee Assistance Programs
• Mental Health Wellness Program
• Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines

Vista Americais an operating partner of Vista – the world’s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of 4,000 aviation professionals and has flown corporations, governments and private clients to 187 countries, covering 96% of the world.

The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire