Flight School Site Leader – Fort Rucker

Robinson Helicopter Company; Ozark (AL); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Robinson Helicopter Company seeks a Site Manager, U.S. Army – Flight School Next to lead on-site customer success operations at Fort Rucker, Alabama, co-located with the FSN M1 Team. You will supervise the local field team and ensure fleet availability and safe sustainment of training aircraft.

The role requires aviation/defense operations experience, leadership of technical staff, travel up to 25% (75% during first 6 months), and US citizenship with a current passport.

Qualifications

• 7+ years of site, maintenance, or operations management experience, preferably in aviation or defense.
• Experience in a rotary-wing flight training or aircraft sustainment environment preferred.
• Minimum 5 years experience maintaining or supporting Robinson helicopters preferred.
• Demonstrated leadership of technical and customer-facing teams, including performance management of direct reports.
• FAA Mechanic certificate with Airframe & Powerplant (A&P) ratings preferred.
• Strong customer service, organization, and risk management skills.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills.
• Must be able to work onsite at Fort Rucker, including hangar and flight line environments. Work hours are assigned by business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.
• Travel as required.
• U.S. Citizenship required.
• Possess current passport.

Responsibilities

• Lead day-to-day site operations for Flight School Next at Fort Rucker.
• Ensure fleet availability and aircraft readiness to meet Army training requirements.
• Oversee safe, compliant execution of maintenance, sustainment, and parts support activities.
• Manage site schedules, resources, and daily operational priorities across the technical and spares functions.
• Directly supervise, develop, and evaluate the on-site Technical Support Representative and Fleet Sustainment & Spares Coordinator.
• Set priorities and coordinate workload across the maintenance-support and parts-coordination functions.
• Serve as the primary escalation point for AOG events, technical issues, and supply shortfalls.
• Conduct performance management, coaching, and professional development for direct reports.
• Foster a safety-first, team-oriented culture within the co-located M1 environment.
• Ensure personnel are trained, equipped, and staffed to meet mission requirements.
• Serve as the senior RHC day-to-day on-site point of contact for the customer at Fort Rucker.
• Support operational readiness reviews and fleet health assessments.
• Ensure timely resolution of customer issues affecting flight training operations.
• Coordinate with the VP and/or Director, Business Development on customer engagement at the site.
• Coordinate with RHC Program Manager on cost, schedule, and performance at the site level.
• Interface with RHC engineering, product support, logistics, supply chain, customer success, business development, and program management teams.
• Consolidate site reporting from the Technical Support Representative and Spares Coordinator.
• Initiate operational changes to improve cost of operation and customer satisfaction.
• Prepare site status reports, readiness updates, and customer briefings.
• Maintain site records, documentation, and configuration management compliance.
• Track, monitor, and report on KPIs established by RHC, including fleet availability, AOG response, component overhaul completions rates, and part fill rates.

Skills

Leadership

Customer service

Communication

Risk management

Microsoft Office

Jira

ERP systems

On-site operations

Education

Bachelor’s degree in aviation, engineering, business, or related field

Tools

Jira

ERP systems

Job description

Robinson Helicopter Company seeks a Site Manager, U.S. Army – Flight School Next to lead on-site customer success operations at Fort Rucker, Alabama, co-located with the FSN M1 Team. You will supervise the local field team and ensure fleet availability and safe sustainment of training aircraft.

The role requires aviation/defense operations experience, leadership of technical staff, travel up to 25% (75% during first 6 months), and US citizenship with a current passport.