Technical Support Representative, U.S. Army - Flight School Next

Robinson Helicopter Co Inc; Ozark (AL); On-site; USD 100,000 - 120,000; Full time

Job summary

Robinson Helicopter Company seeks a Technical Support Representative to embed with the U.S. Army Flight School Next (FSN) at Fort Rucker, AL.

You will work alongside M1 Team maintenance personnel, providing hands-on troubleshooting, airworthiness guidance, and on-site technical liaison to RHC engineering and product support. The role requires a seasoned rotary-wing technician with A&P credentials and strong maintenance experience, capable of training and mentoring army personnel.

Qualifications

• FAA Mechanic certificate with A&P ratings required.
• 10+ years of aircraft maintenance, technical support, or field service experience.
• Current or previous Inspection Authorization (IA) preferred.
• Bachelor’s degree in engineering, aviation maintenance, or related field a plus; equivalent experience may be considered.
• Ability to troubleshoot airframe, powerplant, and integrated aircraft systems.
• Experience with DoD or aerospace customers is preferred.

Responsibilities

• Provide hands-on technical support for scheduled and unscheduled maintenance.
• Troubleshoot airframe, powerplant, and systems discrepancies to return aircraft to service.
• Provide airworthiness guidance per RHC manuals and regulations.
• Escalate complex issues to RHC leadership and engineering teams.
• Document maintenance actions and prepare technical reports and briefings.
• Mentor M1 Team maintenance personnel and deliver technical instruction.

Skills

A&P maintenance experience

Troubleshooting

Customer service

Communication skills

Self-starter

Education

FAA Mechanic certificate with A&P ratings

Bachelor’s degree in engineering/aviation maintenance

Tools

Microsoft Office

Jira

Adobe Acrobat

Job description

Role Title: Technical Support Representative, U.S. Army - Flight School NextPermanent Location: Fort Rucker, Alabama, embedded with the U.S. Army Flight School Next (FSN) M1 TeamReporting To: Site Manager, U.S. Army - Flight School NextInitial Hybrid Location (1st 6 Months): Robinson Helicopter Company Headquarters, Torrance, California.Reporting To: VP, Customer SuccessTravel: Permanent - Up to 25%, as required / 1st 6 Months - Up to 75%Range: $100,000-$120,000 (Dependent on Experience and Qualifications)Position Summary:The Technical Support Representative serves as Robinson Helicopter Company’s (RHC) on-site technical expert supporting the U.S. Army Flight School Next (FSN) program at Fort Rucker, Alabama. Embedded directly alongside the M1 Team maintenance personnel to assist with scheduled and unscheduled maintenance of the FSN fleet, providing hands-on troubleshooting, airworthiness guidance, and technical liaison back to RHC engineering and product support to keep aircraft safe, serviceable, and mission ready.The ideal candidate is an experienced rotary-wing maintenance professional with strong Robinson helicopter knowledge, A&P credentials, and the ability to diagnose and assist the M1 Team to resolve complex maintenance issues in a fast-paced flight training environment. This role will not operate with sign off authority of the M1 Team fleet, but will provide functional responsibility, maintenance education, train-the-trainer tasks, and appropriate assistance as needed.Essential Job Functions:Maintenance & Technical SupportProvide hands-on technical support to M1 Team maintenance personnel for scheduled and unscheduled maintenance on the FSN fleet.Troubleshoot and diagnose airframe, powerplant, and systems discrepancies to return aircraft to service.Provide airworthiness and maintenance guidance in accordance with RHC technical data, maintenance manuals, and applicable regulations.Escalate complex technical issues to RHC Site Manager, Engineering, and Product support teams.Aircraft Availability & Mission ReadinessServe as the RHC primary on-site technical point of contact for FSN maintenance.Support rapid resolution of Aircraft on Ground (AOG) and unscheduled maintenance events.Ensure aircraft remain serviceable and available to meet the flight training schedule.Support maintenance readiness reviews and fleet health assessments.Technical Guidance & Continuous ImprovementAdvise on inspection findings, service bulletins, and mandatory maintenance actions.Recommend operational or maintenance changes that improve reliability, cost of operation, and safety.Coordinate with the RHC Fleet Sustainment & Spares Coordinator on parts required to complete maintenance actions.Monitor recurring discrepancies and identify opportunities for continuous improvement.Documentation & ReportingEnsure maintenance actions are accurately documented per RHC and program requirements.Record technical incidents, resolutions, and corrective actions in RHC systems.Prepare technical reports, status updates, and briefings for the RHC Site Manager.Support configuration management, airworthiness records, and compliance requirements.Training & Knowledge TransferProvide technical guidance and on-the-job mentoring to M1 Team maintenance personnel.Develop and deliver technical instruction, maintenance tips, and reference materials.Conduct technical demonstrations and workshops as needed.Cross-Functional CollaborationCoordinate with RHC engineering, product support, supply chain, and the Site Manager.Participate in technical reviews, root cause analysis, and corrective action planning.Support fielding, induction, and sustainment activities at Fort Rucker.Required QualificationsFAA Mechanic certificate with Airframe & Powerplant (A&P) ratings required.10+ years of aircraft maintenance, technical support, or field service experience.Minimum 5 years experience maintaining Robinson helicopters strongly preferred.Current or previous Inspection Authorization (IA), or foreign equivalent, preferred.Bachelor’s degree in engineering, aviation maintenance, or related field a plus; equivalent experience and Technical College / Associate degrees may be considered.Demonstrated ability to troubleshoot airframe, powerplant, and integrated aircraft systems.Experience supporting Department of Defense, Federal Government, or Aerospace customers preferred.Strong customer service and communication skills, with the ability to work directly alongside customer maintenance teams.Ability to work independently and within a cross-functional team in a hangar and flight line environment.Demonstrated strong and effective verbal, written, and interpersonal communication skills.Proficient with Microsoft Office, Atlassian Jira, and Adobe Acrobat software suites.Self-starter requiring minimal supervision, with strong organization and risk management skills.Must be able to work onsite at Fort Rucker, including hangar and flight line environments. Work hours are assigned by business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.Ability to travel as required.U.S. Citizenship required.Possess current passport.