Flight Quality & Client Experience Lead

ONEflight International; Englewood (CO); On-site; USD 28,000 - 41,000; Full time

Job summary

ONEflight International is seeking a Flight Quality Specialist (Flight Followers) to monitor passenger flight information from Operations and the Concierge Department. You will track flights through to wheels down to ensure client satisfaction and flawless trip execution.

Responsibilities include proactive communications with flight coordinators, updating internal teams about delays or weather, and coordinating with Operations, Concierges, and FBOs to meet passenger needs during each flight and

Qualifications

• Bachelor’s Degree in Aviation preferred but not required.
• 2–3 years of client service experience in travel or hospitality.
• Detail-oriented with strong organizational skills.
• Ability to handle confidential information and forge trusted relationships.
• Excellent verbal and written communication and interpersonal skills.
• Proficient in Microsoft Office and Google environments.
• Willing to work flexible shifts including overnights.

Responsibilities

• Communicate proactively with flight coordinators and the concierge department.
• Keep departments informed of concerns with client flights.
• Provide prompt, concise updates to clients and internal teams on flight management.
• Work with Operations and Concierges to meet passengers' needs before, during, and after flights.
• Interface with FBO personnel to advise arrivals and manage requests.
• Escalate operational issues and trip logistics as needed.

Skills

Excellent verbal and written communica

Interpersonal skills

Detail-oriented

Microsoft Office / Google Workspace

Education

Bachelor’s Degree in Aviation

Tools

Microsoft Office

Google Workspace

Job description

ONEflight International is seeking a Flight Quality Specialist (Flight Followers) to monitor passenger flight information from Operations and the Concierge Department. You will track flights through to wheels down to ensure client satisfaction and flawless trip execution.

Responsibilities include proactive communications with flight coordinators, updating internal teams about delays or weather, and coordinating with Operations, Concierges, and FBOs to meet passenger needs during each flight and