Flight Operations Coordinator — 24/7 Air Cargo

Freight Runners Express; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

401(k) with company match

Paid holidays and PTO accrual

Job summary

Freight Runners Express is seeking a highly organized Flight Coordinator to support our growing air cargo and charter operations. This 24/7/365 role requires coordinating flights, communicating with pilots and customers, and maintaining smooth operations from start to finish.

The position offers three 12-hour shifts in Milwaukee, with training provided and opportunities for advancement within a growing team.

Qualifications

• Customer service in fast-paced environments.
• Trucking and logistics coordination.
• Airline or airport operations.
• Dispatch or scheduling roles.
• Ability to process information from multiple sources at once.
• Strong organizational and time-management skills.
• Clear and professional communication (written and verbal).
• Comfort working in time-sensitive, rapidly changing situations.
• Problem-solving mindset with a focus on solutions.
• Customer-first attitude with the ability to build trust and relationships.
• Experience with scheduling, dispatching, or coordinating operations is highly preferred.

Responsibilities

• Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules
• Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments
• Monitor multiple communication channels (phone, email, internal systems) and prioritize tasks in real time
• Track flight activity and proactively address delays, changes, or operational challenges
• Provide timely updates and high-quality service to customers throughout the flight process
• Identify opportunities to enhance service, including schedule adjustments or additional flight needs
• Ensure all trip details are accurate, documented, and communicated clearly
• Maintain detailed records of flight schedules, communications, and operational updates
• Collaborate with internal teams to resolve issues quickly and keep operations running efficiently

Skills

Customer service in fast-paced envs

Trucking and logistics coordination

Airline or airport operations

Dispatch or scheduling roles

Process information from multiple data

Organizational and time-management

Clear and professional communication

Time-sensitive decision making

Customer-first relationship building

Experience with scheduling/dispatching

Job description

Freight Runners Express is seeking a highly organized Flight Coordinator to support our growing air cargo and charter operations. This 24/7/365 role requires coordinating flights, communicating with pilots and customers, and maintaining smooth operations from start to finish.

The position offers three 12-hour shifts in Milwaukee, with training provided and opportunities for advancement within a growing team.