Air Logistics Senior Manager — 24/7 Ops Leader

WFS Express, Inc.; Windsor Locks (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Daily Pay access

Award platform recognition (Awardco)

Multiple medical options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k with company match

Internal mobility

Job summary

WFS Express, Inc. is seeking a Senior Manager of Express Operations to lead warehouse and airport ramp operations, coordinating with executive-level partners to ensure efficient Express package handling.

This cross-dock role focuses on daily throughput from aircraft to warehouse to trucks, while maintaining safety and regulatory compliance. The role requires hands-on leadership, strong focus on customer satisfaction, and the ability to guide Ramp and Warehouse staff in safety and process

Qualifications

• Bachelor's degree from a four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Airline/Logistics/Transportation experience preferred
• 5 years of leadership and management experience required
• Must possess leadership skills with the ability to train and develop personnel
• Must be able to continually respond to and prioritize within a fluid work environment
• Must have ability to work across the 24/7 schedule based on the needs of the business

Responsibilities

• Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.
• Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills.
• Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.
• Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards.
• Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
• Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA).
• Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.
• Complete injury and damage reports in accordance with company and regulatory requirements.
• Ensure post-accident and post-injury testing is conducted when required.
• Assist customer representatives by providing data and documentation for compliance reporting and audits.
• Maintain required employment records and coordinate mandatory airport-related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.

Job description

WFS Express, Inc. is seeking a Senior Manager of Express Operations to lead warehouse and airport ramp operations, coordinating with executive-level partners to ensure efficient Express package handling.

This cross-dock role focuses on daily throughput from aircraft to warehouse to trucks, while maintaining safety and regulatory compliance. The role requires hands-on leadership, strong focus on customer satisfaction, and the ability to guide Ramp and Warehouse staff in safety and process