Flight Coordinator

Freight Runners Express; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

401(k) with company match

Paid holidays and PTO accrual

Job summary

Freight Runners Express is seeking a highly organized Flight Coordinator to support our growing air cargo and charter operations. This 24/7/365 role requires coordinating flights, communicating with pilots and customers, and maintaining smooth operations from start to finish.

The position offers three 12-hour shifts in Milwaukee, with training provided and opportunities for advancement within a growing team.

Qualifications

• Customer service in fast-paced environments.
• Trucking and logistics coordination.
• Airline or airport operations.
• Dispatch or scheduling roles.
• Ability to process information from multiple sources at once.
• Strong organizational and time-management skills.
• Clear and professional communication (written and verbal).
• Comfort working in time-sensitive, rapidly changing situations.
• Problem-solving mindset with a focus on solutions.
• Customer-first attitude with the ability to build trust and relationships.
• Experience with scheduling, dispatching, or coordinating operations is highly preferred.

Responsibilities

• Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules
• Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments
• Monitor multiple communication channels (phone, email, internal systems) and prioritize tasks in real time
• Track flight activity and proactively address delays, changes, or operational challenges
• Provide timely updates and high-quality service to customers throughout the flight process
• Identify opportunities to enhance service, including schedule adjustments or additional flight needs
• Ensure all trip details are accurate, documented, and communicated clearly
• Maintain detailed records of flight schedules, communications, and operational updates
• Collaborate with internal teams to resolve issues quickly and keep operations running efficiently

Skills

Customer service in fast-paced envs

Trucking and logistics coordination

Airline or airport operations

Dispatch or scheduling roles

Process information from multiple data

Organizational and time-management

Clear and professional communication

Time-sensitive decision making

Customer-first relationship building

Experience with scheduling/dispatching

Job description

Position Overview

Freight Runners Express is seeking a highly organized and detail-oriented Flight Coordinator to support our growing air cargo and charter operations. We are a 24/7/365 operation. Training provided.

**This is three, 12-hour shifts

Days/Hours

• Saturday, 12:01am - 12:00noon


• Sunday, 12:01am - 12:00noon


• Monday, 12:01am - 12:00noon

This role is similar to positions such as dispatch coordinator, logistics coordinator, or operations specialist in other industries. If you thrive in fast-paced environments where priorities shift quickly—and enjoy coordinating people, schedules, and real-time operations—this role could be a great fit.

You’ll serve as a central hub of communication, ensuring flights are scheduled efficiently, customers are informed, and operations run smoothly from start to finish.

Key Responsibilities

• Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules


• Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments


• Monitor multiple communication channels (phone, email, internal systems) and prioritize tasks in real time


• Track flight activity and proactively address delays, changes, or operational challenges


• Provide timely updates and high-quality service to customers throughout the flight process


• Identify opportunities to enhance service, including schedule adjustments or additional flight needs


• Ensure all trip details are accurate, documented, and communicated clearly


• Maintain detailed records of flight schedules, communications, and operational updates


• Collaborate with internal teams to resolve issues quickly and keep operations running efficiently

What We’re Looking For

We welcome candidates from a variety of backgrounds, especially those with experience in:

• Customer service in fast-paced environments

• Trucking and logistics coordination


• Airline or airport operations


• Dispatch or scheduling roles
  

Key skills and traits:

• Ability to process information coming from multiple sources at once


• Strong organizational and time-management skills


• Clear and professional communication (written and verbal)


• Comfort working in time-sensitive, rapidly changing situations


• Problem-solving mindset with a focus on solutions


• Customer-first attitude with the ability to build trust and relationships


• Experience with scheduling, dispatching, or coordinating operations is highly preferred

Benefits:

• Medical/Dental/Vision/Life/Disability Insurance


• 401(k) with company match


• Paid holidays and PTO accrual

Applicants must be able to pass all background checks and pre-employment drug test

FRE/ACE is a part 135 airline operating in Milwaukee for 40 years. We offer newer facilities, heated hangars, updated aircraft and avionics, and friendly atmosphere. We are a growing company with plenty of room to advance your career with management opportunities. We are proud to be a drug and alcohol-free workplace and require pre-employment prohibited substance testing. Each applicant must be a United States citizen or have the legal right to work in the United States. FRE/ACE is an equal opportunity employer.