Flight & Driver Dispatcher — Operations Coordinator

Gategroup; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401k match

Life insurance

Medical insurance

Dental insurance

Vision plan

Disability insurance

Voluntary life

Disability coverage

EAP

Commuter benefits

Employee discounts

Free meals

Job summary

gategroup is seeking an organized administrative support specialist to assist our major client’s operations in a full-time role. You will analyze flight data, assign drivers, and ensure meals and coolers meet customer specs, while tracking changes across flights and times.

The position requires 2+ years in office/warehouse settings, a valid driver’s license, and ability to multi-task in a fast-paced environment. Eligible for full benefits and shift rotation.

Qualifications

• H.S. diploma required.
• Associate’s degree preferred.
• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others.
• 1-2 years of shipping/receiving experience preferred.

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight.
• Assign Drivers to gates and flights.
• Serve as the quality assurance specialist, ensuring that contents of coolers and meals meet customer specifications.
• Monitor driver’s kitchen departure time.
• Track all flight, gate, meal order and other changes in flights.
• Serve as back-up supervisor when that individual is on the ramp, relay changes in flights to drivers, direct workflow and resolve customer problems.
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on‑going issues.
• Rotate periodically between scheduled shift and vacation relief shift.

Education

H.S. diploma

Associate's degree

Tools

Ramp driving

Multitasking

Detail-oriented

Calm under pressure

Independent decisions

Data compilation

Status communication

Process documentation

Driver's license

Customer rapport

Job description

gategroup is seeking an organized administrative support specialist to assist our major client’s operations in a full-time role. You will analyze flight data, assign drivers, and ensure meals and coolers meet customer specs, while tracking changes across flights and times.

The position requires 2+ years in office/warehouse settings, a valid driver’s license, and ability to multi-task in a fast-paced environment. Eligible for full benefits and shift rotation.