Flight Coordinator and Customer Service Representative

XTRORDINAIR AIRCRAFT MANAGEMENT INC; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K (coming soon)

Paid Time Off & Potential for Bonuses

Job summary

XTRORDINAIR AIRCRAFT MANAGEMENT INC is looking for a Flight Coordinator in Fort Worth, TX. This role involves coordinating flight schedules, providing outstanding customer service, and ensuring efficient operational logistics.

The ideal candidate should have a college degree, be able to work in a fast-paced environment, and possess excellent communication skills. We offer competitive pay, health benefits, and growth opportunities within the company.

Qualifications

• College/technical degree required (does not have to be related).
• Previous customer service experience with excellent communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate daily flight scheduling and operational logistics.
• Monitor flights, weather, NOTAMs, and aircraft status.
• Communicate with flight crews, maintenance, FBOs, and clients.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Ability to handle multiple tasks

Education

College/technical degree

Tools

Schedaero

Avinode

Microsoft 365

Job description

Job Details

Location: Fort Worth, TX 76106. Position Type: Full Time. Reports To: Operational Control Center Manager.

Job Summary

Our Flight Coordinators and Customer Service Representatives are responsible for coordinating flight schedules, providing excellent customer service, and planning detail-oriented operational logistics. This position plays a critical role in supporting safe, efficient, and customer-focused flight operations.

Responsibilities

• Coordinate daily flight scheduling and operational logistics
• Monitor flights, weather, NOTAMs, and aircraft status
• Communicate with flight crews, maintenance, FBOs, and clients
• Arrange catering, airlines, hotels, and ground transportation
• Maintain accurate operational records and trip documentation, including itineraries and trip sheets
• Provide exceptional support in a fast-paced aviation environment
• Stocking and interior cleaning of aircraft
• Other duties as assigned

Qualifications

• College/technical degree required (does not have to be related)
• Previous customer service experience, excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Availability to work flexible schedules, including weekends and holidays as needed

Preferred Qualifications

• Prior Part 91/135 dispatch or aviation operations experience
• Experience and proficiency with Schedaero/Avinode/Microsoft 365
• Knowledge of FAA regulations, weather systems, and flight planning tools

What We Offer

• Competitive pay
• Opportunities for growth within the company
• Professional and team-oriented work environment
• Health, dental, and vision insurance
• 401K (coming soon)
• Paid Time Off & Potential for Bonuses