Customer Returns and Shipping Associate (Queen Creek, AZ)

Staples, Inc.; Queen Creek (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts on in-store and on

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Paid time off

Career development program

Job summary

Staples, Inc. is hiring Shipping Associates to deliver exceptional customer service while assisting in shipping and unpackaged returns in-store. The role emphasizes teamwork, flexibility, and a positive retail culture. Training is provided and hiring is immediate.

Responsibilities include managing all shipping and returns tasks, engaging customers, explaining shipping options, and keeping the area organized with supplies stocked. Strong listening and sales skills are valued.

Qualifications

• Ability to work a flexible schedule based on store needs.
• Engage with customers to understand needs and drive sales.
• Capable of lifting/pushing/moving materials up to 100 pounds.
• Strong attention to detail and organization; able to multi-task.

Responsibilities

• Handle all Full-Serve Shipping and Unpackaged Returns tasks, including customer engagement and preparing packages for pickup.
• Provide excellent customer service for returns and shipping needs (UPS, Amazon, etc.).
• Identify customer shipping needs and explain available options.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure necessary supplies are stocked to process ship/returns.
• Deliver a welcoming, helpful environment and present solutions when appropriate.
• Support online pickup duties, cleaning, and other tasks as assigned.

Skills

Flexible schedule

Customer engagement

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Shipping Associates

provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.