Flexible-Shift Usher — Guest Experience

BEST Crowd Management; Evanston (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Career growth opportunities

Ongoing training

Flexible scheduling

Job summary

BEST Crowd Management is seeking an Usher for Ryan Field at Northwestern University. You will greet guests, assist with directions, and help maintain a welcoming environment throughout events.

The role emphasizes strong customer service, teamwork, and adherence to safety procedures. This part-time position requires flexibility for evenings, weekends, and holidays, with opportunities for training and growth within the company.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.
• PERC Card Preferred - Pay Incentive.

Responsibilities

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Skills

Strong communication

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking an Usher for Ryan Field at Northwestern University. You will greet guests, assist with directions, and help maintain a welcoming environment throughout events.

The role emphasizes strong customer service, teamwork, and adherence to safety procedures. This part-time position requires flexibility for evenings, weekends, and holidays, with opportunities for training and growth within the company.