Flexible-Shift Golf Retail Front-End Concierge

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Natick (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the front-end, process transactions, and provide product information. You will support returns, exchanges, gift cards, and promotions while maintaining a clean, welcoming checkout area.

The role emphasizes world-class service, relationship building with customers, and staying informed on ongoing promotions. Flexible availability is required, including nights and weekends.

Qualifications

• Strong listening and interpersonal skills with good verbal and written communication.
• Basic computer skills with Microsoft Office Suite.
• Able to organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Engage customers in the Front-End (Cashier Area, Club Desk) and provide world-class service.
• Process returns, exchanges, gift cards, and promotions accurately.
• Assist in keeping Front-End areas merchandised and presentable to drive sales.
• Handle payments securely and comply with SOPs.

Skills

Communication

Computer skills

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the front-end, process transactions, and provide product information. You will support returns, exchanges, gift cards, and promotions while maintaining a clean, welcoming checkout area.

The role emphasizes world-class service, relationship building with customers, and staying informed on ongoing promotions. Flexible availability is required, including nights and weekends.