Bay Transit-Dispatcher/Scheduler

Bay Aging; Warsaw (IN); On-site; USD 38,000 - 50,000; Full time

Job summary

Bay Aging’s Bay Transit team seeks a Dispatcher/Operations specialist to coordinate passenger rides, dispatch drivers, and optimize daily schedules. You will work closely with drivers and dispatch staff to ensure timely routes and responsive service for riders in need.

The role requires strong communication, organizational skills, and a customer-service mindset, with a schedule that supports Monday–Friday operations and occasional on-road assistance when required.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license and clean driving record.
• Experience in customer service or dispatch preferred.
• Ability to work Monday–Friday with flexible hours.

Responsibilities

• Coordinate rides by taking calls and confirming with passengers.
• Schedule rides in routing software to optimize bus routes.
• Communicate with drivers and dispatchers to handle last-minute changes.
• Prepare drivers’ manifests and track mileage and cash/tickets.
• Provide occasional rider assistance when needed.

Skills

Phone systems

Two-way radio

Dispatch software

RouteMatch

Microsoft Office

Customer service

Communication under stress

Education

High School Diploma or equivalent

Tools

RouteMatch scheduling software

Two-way radio hardware

Job description

Ensure all Bay Transit passengers have a safe and timely ride to meet their transportation needs to work, retail, legal, medical, educational, or recreational facilities. Report to the Regional Transit Operations Supervisor.Essential functionsCoordinate ride with passengers: Take incoming calls for ride requests and make calls to confirm the ride.Schedule rides into scheduling software: Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.Communicate with bus drivers and dispatchers throughout the shift to meet last minute requests for rides and changes on the road (weather, roadwork, etc.).Operational duties: On-going communication with drivers during the shift; managing the daily changes to scheduled routes (e.g., cancellation, add-on). Coordinate backup and roadside assistance in case of a vehicle breakdown. Modify routes to consider local road conditions.Administrative duties: Prepare drivers’ manifest for the next day. Complete own timecard accurately every day. Record tracking information such as start/finish mileage for each bus, cash/tickets collected.Provide ride: occasionally provide a ride to a stranded passenger using Bay Transit vehicle.KNOWLEDGE, SKILLS, AND ABILITIESRelies upon experience with the software and knowledge of the service area to plan and schedule rides for clients and guide drivers. Perform a defined, repetitive, and limited number of tasks. Collaborate closely with drivers to ensure passengers have a safe and timely ride.Decision making- Manages daily scheduling and dispatching responsibilities for the position’s designated service area. Refer to supervisor when there is an incident with a vehicle on the road or a passenger, and when there is a significant disruption to the transportation routes.Working knowledge of:Phone systems and two-way radio; Dispatch and scheduling software e.g., RouteMatch; Microsoft Office programs (e.g., word processing, spreadsheet, e-mail).Ability to:Communicate verbally over the phone/radio clearly, even under stress or difficult circumstances.Be organized and methodical about each task. Have a positive attitude while dealing with riders, and drivers.Establish and maintain effective working relationships with co-workers. Work a flexible schedule during Monday through Friday.WORKING ENVIRONMENTOffice-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). None of the essential functions of the position can be performed virtually.Requires a High School Diploma or equivalent; must possess a valid driver’s license. Experience in customer service positions.FLSA status: This is a non-exempt position.Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask the job holder to perform additional duties.Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at [phone], Ext. 1228 or [e-mail].