Flexible Shift Supervisor — Lead & Grow

McDonald's Restaurants Limited; Knoxville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Direct deposit weekly

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s Corporation is seeking a dedicated Shift Manager to oversee restaurant operations and crew scheduling. You will lead teams to deliver exceptional guest experiences, ensure safety and cleanliness standards, and drive profitability in a fast-paced setting.

Key duties include scheduling, coaching staff, and maintaining quality service. The role emphasizes training, learning, and high performance, with strong focus on teamwork and guest satisfaction.

Qualifications

• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

Skills

Customer service

Communication

Leadership

Decision making

Job description

McDonald’s Corporation is seeking a dedicated Shift Manager to oversee restaurant operations and crew scheduling. You will lead teams to deliver exceptional guest experiences, ensure safety and cleanliness standards, and drive profitability in a fast-paced setting.

Key duties include scheduling, coaching staff, and maintaining quality service. The role emphasizes training, learning, and high performance, with strong focus on teamwork and guest satisfaction.