Flexible Schedule Service Appointment Concierge

Baxter Auto; Omaha (NE); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Health insurance

Dental & Vision

Paid Holidays

Parental Leave

401(k) Match

Disability Insurance

Employee Discounts

Educational Reimbursement

Assistance Programs

Job summary

Lexus of Omaha is seeking a Service Appointment Coordinator to handle incoming calls and schedule service appointments with a focus on customer care and efficiency. You will work with Service Advisors to ensure clear communication and a smooth service experience for guests.

Competitive hourly pay and a comprehensive benefits package accompany this full-time role, with regular weekday hours and Saturdays on a rotating schedule. Join a team dedicated to guest satisfaction and employee growth.

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Prior customer experience preferred

Responsibilities

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Skills

Customer service

Phone communication

Job description

Lexus of Omaha is seeking a Service Appointment Coordinator to handle incoming calls and schedule service appointments with a focus on customer care and efficiency. You will work with Service Advisors to ensure clear communication and a smooth service experience for guests.

Competitive hourly pay and a comprehensive benefits package accompany this full-time role, with regular weekday hours and Saturdays on a rotating schedule. Join a team dedicated to guest satisfaction and employee growth.