Flexible Schedule Member Services Specialist

Great River Health Systems; Burlington, Northern (IA, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Great River Health Systems in Burlington, IA is seeking a Member Services Representative to deliver exceptional customer service to Health Fitness members, prospective members and guests. You will greet members, answer phones, check in members, lead tours, sign up new members with rate calculations, handle account updates, and maintain a clean gym environment while completing daily priorities.

This role requires 1–3 years of customer service experience, physical ability to lift up to 50 lbs, and

Qualifications

• 1–3 years of customer service experience preferred.
• Must be able to occasionally lift up to 50 lbs.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to leader as needed.
• Assist in maintaining the neatness and cleanliness of the gym.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Helping complete any special cleaning projects as needed.
• Completing walk-around and bathroom checks periodically.
• Other duties and responsibilities based on gym needs.

Skills

Customer service

Job description

Great River Health Systems in Burlington, IA is seeking a Member Services Representative to deliver exceptional customer service to Health Fitness members, prospective members and guests. You will greet members, answer phones, check in members, lead tours, sign up new members with rate calculations, handle account updates, and maintain a clean gym environment while completing daily priorities.

This role requires 1–3 years of customer service experience, physical ability to lift up to 50 lbs, and