Customer Service Representative

Howard Air

Phoenix (AZ)

On-site

USD 23,419 - 33,062

Full time

14 days+

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Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Comprehensive health benefits

Employee appreciation events

Development programs

Job summary

A reputable HVAC company in Phoenix, AZ is looking for a Customer Service Representative to provide exceptional support and serve as the first point of contact for customers. Candidates should possess strong communication skills, a customer-focused attitude, and proficiency with CRM software. The role offers competitive pay, a comprehensive benefits package, and opportunities for career development in a supportive environment.

Qualifications

Preferred prior experience in customer service, call centers, or similar roles.
Ability to communicate effectively in both verbal and written forms.
Strong problem-solving skills and critical thinking.

Responsibilities

Answer high volume inbound phone calls to schedule service appointments.
Manage inbound email and web portal inquiries.
Assist the sales team with reporting and tracking sales performance.

Skills

Prior experience in customer service

Excellent communication skills

Strong problem-solving skills

Proficiency with computers

Ability to remain calm under pressure

Tools

CRM software

Job description

Join to apply for the Customer Service Representative role at Howard Air

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Join to apply for the Customer Service Representative role at Howard Air

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Shift for this role: Monday - Friday or Tuesday - Saturday

Key Responsibilities

Answer high volume inbound phone calls to schedule service appointments.
Schedule service maintenance, breakdown repairs, and new equipment installations.
Manage inbound email and web portal inquiries.
Make outbound calls to existing clients to coordinate service appointments.
Assist the sales team with tasks such as:

Report and track sales performance
Educate clients about our products and services
Scheduling sales appointments

Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Qualifications

Prior experience in customer service, call centers, or a similar role is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to think critically.
Proficiency with computers and CRM software; ability to learn new systems quickly.
Ability to remain calm under pressure and handle challenging situations with tact.
Flexible availability, including evenings or weekends, as required.

What We Offer

Competitive hourly pay and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.

Incredible Workplace Perks

Performance incentives
Employee appreciation events
Development programs to enhance your career
Significant advancement opportunities
Supportive management and team culture
Employee discounts

Join Our Team

If you’re passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we’d love to hear from you!

#HOW

Pay Range: $17 USD - $24 USD

Howard Air

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Industries
Technology, Information and Internet, Software Development, and IT Services and IT Consulting

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