Flexible Returns & Customer Experience Associate

The TJX Companies, Inc.; Town of Florida (NY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) with company contributions

Medical/dental/vision benefits

Paid holidays/vacation

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking team members to deliver a highly satisfying customer experience across all customers while maintaining a clean, organized store environment. You may be cross-trained to support multiple areas and help meet business needs.

Responsibilities include ringing up purchases, promoting loyalty programs, and upholding merchandising standards. The role requires strong communication, teamwork, and the ability to adapt to changing directions and

Qualifications

• Excellent customer service skills and a flexible schedule.
• Ability to lift heavy objects and stand for long periods.
• Retail experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., is seeking team members to deliver a highly satisfying customer experience across all customers while maintaining a clean, organized store environment. You may be cross-trained to support multiple areas and help meet business needs.

Responsibilities include ringing up purchases, promoting loyalty programs, and upholding merchandising standards. The role requires strong communication, teamwork, and the ability to adapt to changing directions and