Flexible Retail Sales Associate - Customer Service Pro

storesalesassociate; Kinston (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. in-store Sales Associate delivers friendly, knowledgeable service, helping customers find products and ensuring a great shopping experience. You will engage with customers, maintain product knowledge, and contribute to a positive store culture.

The role requires flexibility, ability to work weekends, and attention to loss prevention, cash handling, and merchandising. You will support management with daily operations and uphold company standards.

Qualifications

• Excellent communication and organizational skills.
• Flexibility to work nights and weekends.
• Ability to perform basic math calculations.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing up customers promptly, and inviting them to return.
• Follows all safety procedures.
• Maintains a professional appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Assists Store Manager with Loss Prevention procedures.
• Performs other duties as may be assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. in-store Sales Associate delivers friendly, knowledgeable service, helping customers find products and ensuring a great shopping experience. You will engage with customers, maintain product knowledge, and contribute to a positive store culture.

The role requires flexibility, ability to work weekends, and attention to loss prevention, cash handling, and merchandising. You will support management with daily operations and uphold company standards.