Dynamic Retail Sales Associate — Customer Service Pro

storesalesassociate; Grand Prairie (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

CITITRENDS, Inc. in-store Sales Associate delivers excellent customer service, applies product knowledge, and supports a positive retail culture. You will engage customers, process transactions, and help maintain orderly merchandise presentation.

This role requires a proactive, reliable individual who follows company policies, handles cash accurately, and collaborates with store management to meet sales goals while ensuring a safe shopping environment.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer\'s transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. in-store Sales Associate delivers excellent customer service, applies product knowledge, and supports a positive retail culture. You will engage customers, process transactions, and help maintain orderly merchandise presentation.

This role requires a proactive, reliable individual who follows company policies, handles cash accurately, and collaborates with store management to meet sales goals while ensuring a safe shopping environment.