Retail Sales Associate: Customer Service Pro

Citi Trends, Inc.; Douglas (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

CITITRENDS is seeking a Sales Associate to excel in customer service and merchandise knowledge in our in-store environment. You will engage with customers, process transactions, assist with pricing changes, and support loss prevention efforts while maintaining a neat appearance and following safety policies.

This role requires flexible scheduling, including nights and weekends, and a proactive, vigilant approach to store operations within a dynamic retail setting.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Processes freight and price changes/markdowns.
• Balances register according to company policy; handles transactions.
• Explains exchange/refund policies to customers and assists with returns.
• Assists management in merchandising and loss prevention duties.
• Maintains professional appearance and follows safety procedures.

Skills

Communication

Customer service

Flexibility

Math skills

Education

High school diploma

Job description

CITITRENDS is seeking a Sales Associate to excel in customer service and merchandise knowledge in our in-store environment. You will engage with customers, process transactions, assist with pricing changes, and support loss prevention efforts while maintaining a neat appearance and following safety policies.

This role requires flexible scheduling, including nights and weekends, and a proactive, vigilant approach to store operations within a dynamic retail setting.