Flexible Retail Associate - Customer Experience

The TJX Companies, Inc.; Ocean City (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is hiring at Marshalls in Ocean City, MD to deliver a top-notch customer experience. You will engage with customers, process purchases and returns, promote loyalty programs, and help maintain a clean, organized store.

The role may cross-train across store areas to support business needs. We value strong communication, teamwork, and the ability to adapt to changing directions. Prior retail experience is a plus, and a focus on loss prevention and safety helps ensure a

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multi-tasking

Flexible schedule

Manual tasks (lifting)

Job description

The TJX Companies, Inc. is hiring at Marshalls in Ocean City, MD to deliver a top-notch customer experience. You will engage with customers, process purchases and returns, promote loyalty programs, and help maintain a clean, organized store.

The role may cross-train across store areas to support business needs. We value strong communication, teamwork, and the ability to adapt to changing directions. Prior retail experience is a plus, and a focus on loss prevention and safety helps ensure a