Flexible Pet Concierge & Customer Service Pro (Part-Time)

Destination Pet; McKinney (TX); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet is seeking a Customer Service Representative at the Bark Hotel for Dogs in McKinney, TX. This role requires cheerful interaction with pet parents, multi-channel communication, and hospitality for pets and their people.

You will manage check-ins, tours, and service upsells in a busy environment, while keeping records neat and ensuring a safe, clean lobby for wagging tails and happy reunions.

Qualifications

• You have prior experience in customer service or retail.
• You communicate clearly across phone, in person, and email.
• You can lift up to 40 lbs and stay on your feet during shifts.

Responsibilities

• Greet pet parents and their pets as a friendly face of the Bark Hotel.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients and sell services to keep tails wagging.
• Maintain vaccination records for safety and compliance.
• Check-in/check-out guests with care and balance the cash drawer.
• Handle complaints with patience and professionalism.

Skills

Customer service

Communication

Multitasking

Phone handling

Sales

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet is seeking a Customer Service Representative at the Bark Hotel for Dogs in McKinney, TX. This role requires cheerful interaction with pet parents, multi-channel communication, and hospitality for pets and their people.

You will manage check-ins, tours, and service upsells in a busy environment, while keeping records neat and ensuring a safe, clean lobby for wagging tails and happy reunions.