Lead Pet Services & Front Desk Leader

3M HEALTHCARE; McKinney (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health benefits

401k

Discounted pet insurance

Pay starts at $17/hour DOE + tips

Job summary

Destination Pet LLC is seeking a Lead Customer Service Representative at Bark Hotel for Dogs in McKinney, TX. You will manage a front desk team, handle client concerns with empathy, and guide new CSRs toward excellence.

The position requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays. Benefits include health coverage and a 401(k) plan, with starting pay around $17 per hour plus tips.

Qualifications

• Experience in customer service or retail, possibly including training others.
• Lead with patience and presence, not pressure.
• Remain cool under pressure (even when phones ring and a dog is peeing).
• Proficiency with multi-line phones, POS systems, and handling customer concerns.
• One year in a customer service role.

Responsibilities

• Lead by example—setting the pace, tone, and gold standard for customer service.
• Handle escalated client issues with empathy, clarity, and heart for both people and pets.
• Tour new clients through the facility and sell the services that keep tails wagging.
• Train and mentor new CSRs for confidence and excellence.
• Open and close the center with a checklist and a lint roller in hand.
• Manage check-ins and check-outs with efficiency and a personal touch.

Skills

Customer service

Retail experience

Phone handling

Team leadership

Education

High school diploma or equivalent

Tools

POS systems

Job description

Destination Pet LLC is seeking a Lead Customer Service Representative at Bark Hotel for Dogs in McKinney, TX. You will manage a front desk team, handle client concerns with empathy, and guide new CSRs toward excellence.

The position requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays. Benefits include health coverage and a 401(k) plan, with starting pay around $17 per hour plus tips.