On-Call Library Assistant: Customer Service & Tech Help

NCW Libraries; United States; On-site; USD 13,000 - 16,000; Part time

Benefits offered by this job

Paid sick leave accruals

Job summary

NCW Libraries is hiring a Library Assistant on a substitute, on-call basis. The role supports daily branch operations, assists patrons, issues library cards, checks materials in/out, and handles reference inquiries under supervision.

The position requires a High School Diploma or GED and prior customer service experience, with the ability to work evenings and weekends. Fluency in English and Spanish is preferred, and a criminal background check is required.

Qualifications

• High School Diploma or GED is required.
• Customer service experience is required.
• Evening and weekend availability is expected.

Responsibilities

• Provides prompt, courteous support to customers.
• Handles circulation tasks: check-in/out, cards, materials.
• Answers reference questions and assists with technology.
• Maintains orderly shelves and assists with opening/closing.

Skills

Customer service

Communication skills

Evening/weekend availability

Spanish preferred

Education

High School Diploma or GED

Job description

NCW Libraries is hiring a Library Assistant on a substitute, on-call basis. The role supports daily branch operations, assists patrons, issues library cards, checks materials in/out, and handles reference inquiries under supervision.

The position requires a High School Diploma or GED and prior customer service experience, with the ability to work evenings and weekends. Fluency in English and Spanish is preferred, and a criminal background check is required.