Library Assistant

NCW Libraries; Grand Coulee (WA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

WA State paid sick leave

Job summary

NCW Libraries is seeking a Library Assistant to support branch library operations in a substitute, on-call role. Duties include patron service, card issuance, check-in/out, and assorted tasks under the supervision of the Branch Supervisor and Area Manager.

The role requires flexibility to work evenings and weekends, with up to 69 hours per month. Training includes NorthStar Digital Literacy assessments and direct deposit setup.

Qualifications

• Performs general library customer service and assists patrons.
• Handles library cards, check-in/out, and related tasks.
• Assists with basic technology and databases for patrons.

Responsibilities

• Provides prompt, courteous support to customers.
• Pulls and processes circulation materials and data entry in the system.
• Processes returns, requests, and fulfills orders; answers questions.
• Assists patrons with electronic equipment and databases.
• Models professionalism and promotes a positive work culture.
• Organizes and shelves materials; participates in opening/closing.

Skills

Customer service

Data entry

Technology assistance

Communication skills

Teamwork

Tools

Library systems

Job description

Job Title: Library Assistant
Position Type: Non-regular, (Substitute)
Hours: On-Call (Flexible to work evening and weekends)

Limited to 69 hours per month
Wage: $17.99 per hour
Bargaining Unit: Not represented
Benefits: WA State paid sick leave accruals only

Position Summary: Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.

Essential Duties & Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.

• Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
• Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
• Models professionalism for colleagues and promotes a positive organizational culture by word and example.
• Organizes, arranges, and shelves materials as needed.
• Assists in library opening and closing procedures.
• Manages difficult patron situations in a calm, professional manner.
• Promotes teamwork, collaboration, and inclusion.
• Stays abreast of library policy and procedure.
• Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
• Resolves patron complaints or challenges.
• Issues library cards.
• Prioritizes the learning of new technologies.
• Other duties as assigned.

• Must sign up for direct deposit, if not already using direct deposit.
• Must pass two NorthStar Digital Literacy assessments (print the completion certificate, candidates may take it more than once)https://www.digitalliteracyassessment.org/#take-assessment
• Basic Communication Skills
• Internet Basics

Equal Opportunity Employer: NCW Libraries is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all walks of life and are committed to supporting diverse talent. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation during the application process due to a disability, please contact us at [e-mail].