Flexible Lab & Member Support Specialist

onemedical; Austin (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

One Medical is seeking a flex Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support while enhancing the in-office patient experience. You will be the face of the office, coordinating front desk tasks and collaborating with providers to ensure seamless workflows.

You will support multiple offices, maintain brand standards in the lobby, and use our tech tools to communicate with teammates and patients. This role emphasizes service, empathy, and teamwork.

Qualifications

• Venipuncture and basic lab support experience preferred.
• Strong verbal and written communication is essential.
• Able to multitask front desk and lab responsibilities while maintaining patient focus.

Responsibilities

• Provide venipuncture and clinical support services across offices.
• Serve as first point of contact, ensuring welcoming lobby experience.
• Handle front desk duties: check-in/out, insurance verification, scheduling tasks.

Skills

Phlebotomy

Customer service

Communication

Team player

Tools

Slack

G-suite

Zoom

EMR

Circulation

Job description

One Medical is seeking a flex Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support while enhancing the in-office patient experience. You will be the face of the office, coordinating front desk tasks and collaborating with providers to ensure seamless workflows.

You will support multiple offices, maintain brand standards in the lobby, and use our tech tools to communicate with teammates and patients. This role emphasizes service, empathy, and teamwork.