Remote IT Support Specialist - Incident & Troubleshooting

Thrivent Financial; Appleton (WI); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Thrivent Financial in Appleton, WI is seeking an IT Support Specialist to provide first on-call support for supported software applications and assist with validation, maintenance, and project work. You will troubleshoot incidents and document resolutions to speed restoration.

The role requires strong customer service, solid communication, and teamwork, with opportunities to lead ITIL processes and collaborate with business and IT partners to resolve major incidents.

Qualifications

• Associate degree or equivalent in computer science, business, mathematics or related field.
• 2+ years of technology related experience.
• Understand installation, configuration, and troubleshooting for software, hardware, and networking equipment.
• Understand Thrivent’s Technology capabilities.

Responsibilities

• Provide troubleshooting and incident management for applications or processes supported.
• Document incident resolution and procedures for future reference.
• Perform validations for supported applications and processes.
• Install software and/or computer peripherals for users.
• Provide work direction to junior members.

Skills

Learning Agility

Service Oriented

Collaboration

Analytical Thinking

Technology Architecture

Technology Standards

Strong Customer Service

Facilitation

Critical Thinking

Project Leadership

Interpersonal skills

Communication Skills

Education

Associate degree or equivalent

Bachelor’s degree or equivalent

Job description

Thrivent Financial in Appleton, WI is seeking an IT Support Specialist to provide first on-call support for supported software applications and assist with validation, maintenance, and project work. You will troubleshoot incidents and document resolutions to speed restoration.

The role requires strong customer service, solid communication, and teamwork, with opportunities to lead ITIL processes and collaborate with business and IT partners to resolve major incidents.