Flexible IT Support Engineer: Desktop & Remote Help

EPIQ DESIGN SOLUTIONS, LLC.; Rolling Meadows (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible work hours

Generous vacation policy

Paid five-week sabbatical every five y

401(k) matching

Health, dental, vision insurance

Life, short and long-term disability

Employee assistance program

Wellness reimbursement

Charitable Giving Company Match

Competitive salary commensurate with经验

Job summary

Epiq Solutions is seeking a skilled Desktop Support Technician to join our IT team in Rolling Meadows, IL. You will serve as the first point of contact for employee technical issues, delivering timely, effective solutions to keep operations running smoothly.

You will install, configure, and troubleshoot desktops, laptops, and peripherals, while maintaining system security and inventory. The role requires customer-focused support, strong communication, and the ability to work with

Qualifications

• Associate degree or equivalent work experience in IT.
• Proven Desktop Support experience.
• Familiar with Windows, macOS, Linux.
• Experience with printers, scanners, and peripheral devices.

Responsibilities

• Install, configure, and upgrade PC software and OS.
• Diagnose and troubleshoot hardware and software issues.
• Provide timely customer feedback and support.
• Maintain security and integrity of the desktop environment.
• Assist with onboarding new employees and workstation setup.
• Collaborate with IT team to improve system performance.

Skills

Customer service

Strong communication

Multi-tasking

After-hours availability

Confidentiality

Education

Associate degree in CS/IT

Tools

Windows OS

macOS

Linux

Printers & scanners

Remote troubleshooting

TCP/IP/DNS/DHCP

Job description

Epiq Solutions is seeking a skilled Desktop Support Technician to join our IT team in Rolling Meadows, IL. You will serve as the first point of contact for employee technical issues, delivering timely, effective solutions to keep operations running smoothly.

You will install, configure, and troubleshoot desktops, laptops, and peripherals, while maintaining system security and inventory. The role requires customer-focused support, strong communication, and the ability to work with