Flexible Inside Sales Rep - $20/hr + Uncapped Commission

Community Foundations of the Hudson Valley; City of Kingston (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Community Foundations of the Hudson Valley in Kingston, NY is seeking an Inside Sales Representative. This full-time, temp-to-perm role turns customer interest into new subscribers, manages inbound and digital demand, and retains existing customers using phone, email, text, CRM, and social channels.

The ideal candidate is comfortable moving quickly between channels, motivated by meeting sales goals, and able to learn technology products while explaining them simply.

Qualifications

• Previous inside sales, telesales, customer service, retention, or related experience preferred.
• Strong phone presence and ability to build rapport quickly.
• Goal-oriented and motivated by commission and individual performance.
• Strong written communication skills for email, chat, and social media interactions.
• Organized and able to manage a high volume of leads and customer interactions.
• Experience with HubSpot or another CRM preferred.
• Ability to learn technology products and explain them in simple, customer-friendly terms.
• Strong judgment and problem-solving skills.
• Team-oriented with a willingness to jump in wherever needed to drive sales and support customers.

Responsibilities

• Inbound Sales: Handle inbound calls and inquiries from prospective customers, understand their needs, recommend the appropriate products and services, and convert opportunities into completed orders.
• Lead Follow-Up & Prospecting: Proactively work assigned leads and sales opportunities within HubSpot through outbound calls, email, and other approved outreach channels.
• Pipeline Management: Maintain an organized sales pipeline in HubSpot, documenting outreach, interactions, next steps, and outcomes.
• Retention: Engage customers considering cancellation, understand the reason for leaving, and use retention offers to retain customers.
• Social & Digital Sales: Respond to inquiries from social media and digital campaigns and move prospects toward a completed sale.
• Product Selling: Educate customers on internet plans, speed tiers, voice and other products; identify opportunities to increase adoption and ARPU.
• Follow-Through: Own opportunities from inquiry to order completion, resolving barriers to move forward.
• Performance: Aim to meet sales, conversion, retention, and KPI targets.
• Customer Experience: Deliver a consultative, helpful sales experience that builds trust and represents the brand professionally.

Skills

Phone presence

Outbound calls

Communication

Organization

Lead follow-up

Teamwork

Tools

HubSpot CRM

Job description

Community Foundations of the Hudson Valley in Kingston, NY is seeking an Inside Sales Representative. This full-time, temp-to-perm role turns customer interest into new subscribers, manages inbound and digital demand, and retains existing customers using phone, email, text, CRM, and social channels.

The ideal candidate is comfortable moving quickly between channels, motivated by meeting sales goals, and able to learn technology products while explaining them simply.