Inside Sales Representative

Casella Waste Systems, Inc.; Scarborough (ME); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Maternity & parental leave

401K program

Wellness incentive

Tuition assistance

Job summary

Casella Waste Systems, Inc. is seeking an Inside Sales Representative in Scarborough, ME. You will drive revenue by proactively acquiring customers, retaining accounts, and delivering service excellence through phone and email outreach.

You will understand client needs, propose solutions, and ensure high customer satisfaction. Responsibilities include relationship-building, contract management, upsell/cross-sell, quotes and proposals, and close collaboration with marketing and sales to fuel

Qualifications

• Experience in inside sales, customer service, or account management.
• B2B sales or related industry experience preferred.
• CRM proficiency with Salesforce or Microsoft Dynamics 365.
• Legally eligible to work in the United States.

Responsibilities

• Builds and nurtures relationships with assigned accounts to ensure customer satisfaction and retention.
• Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn.
• Identifies upsell, cross-sell, and new business opportunities through outreach and lead conversion.
• Conducts sales calls and prepares quotes, proposals, and contracts for the full sales cycle from prospecting to close.
• Collaborates with marketing and sales teams to support campaigns and growth strategies.
• Responds promptly to inquiries, resolves complaints professionally, and provides accurate service information.
• Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations.
• Maintains detailed CRM records, tracking interactions, activities, pipeline, and performance metrics.
• Contributes to process improvements and training to enhance tools and workflows.

Skills

Inside sales

Customer service

Account management

Tools

Salesforce

Microsoft Dynamics 365

Microsoft Office

Job description

Position Summary

The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction.

Pay range starts at $25 per hour plus commission

Key Responsibilities

• Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention.
• Manages contracts and account profitability , proactively monitoring activity and addressing issues to prevent churn.
• Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts.
• Conducts sales calls and prepares quotes, proposals, and contracts , supporting the full sales cycle from prospecting to close.
• Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth.
• Responds promptly to customer inquiries , resolving complaints professionally and providing accurate service information.
• Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations.
• Maintains detailed CRM records , tracking customer interactions, sales activities, pipeline progress, and performance metrics.
• Contributes to process improvements , recommending enhancements to tools, workflows, and customer experience strategies.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The ideal candidate will have proven experience in inside sales, customer service, or account management, supported by a strong educational background. They must be legally eligible to work in the United States and possess a high level of professionalism and customer focus. Experience in B2B sales or a related industry is preferred, along with the ability to work both independently and collaboratively within a team environment. Candidates should demonstrate strong communication and interpersonal skills, as well as the ability to manage multiple tasks and prioritize effectively in a fast-paced setting. Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365, along with the Microsoft Office Suite, is essential for success in this role. The position requires individuals who are detail-oriented, organized, and capable of building and maintaining strong client relationships.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.