Inside Sales Representative

Carroll Home Services, LLC; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid training and base pay + uncapped

Medical coverage

401(k)

Paid Vacation & Holidays

Job summary

Carroll Home Services, LLC is hiring Inside Sales Representatives for a hybrid role, with 3 days in the office and 2 days from home. The position offers paid training, base pay, and uncapped commissions, along with a supportive team environment in Newtown, PA.

Responsibilities include handling inbound and outbound calls, negotiating plans, onboarding customers, and ensuring service needs are met while driving retention and growth.

Qualifications

• Excellent communication and telephone skills.
• Prior inside sales experience is preferred but not required.
• Ability to multitask and work both independently and with a team.
• Ability to engage customers and convey value to turn prospects into buyers.

Responsibilities

• Answer inbound calls from potential new customers.
• Negotiate pricing and service plans.
• Conduct outbound calls to secure new business.
• Assist in onboarding new customers and update accounts.
• Resolve customer issues and support retention.
• Escalate complex issues as needed.

Skills

Communication skills

Telephone skills

Multitasking

Customer engagement

Tools

MS Office

Typing

Job description

If you enjoy talking to people and helping them, are passionate about providing superior customer service while selling and want to grow your career, we have just the opportunity for you!

Immediate openings available for Inside Sales Representatives who can work in a Hybrid Role: 3 days a week in office, 2 days a week from home. This position offers paid training and base pay plus uncapped commission!

Your specific duties in this role will include, but are not limited to:

• Answer inbound calls from potential new customers
• Negotiate pricing and service plans
• Conduct outbound call activity with a focus on securing new business
• Communicate clear and accurate information
• Work with customers to best meet their service needs
• Assist in onboarding new customers and conduct customer account updates/maintenance
• Effectively seek resolution for customer problems and issues
• Assist with customer retention
• Serve as the customer's advocate, working closely with other departments to ensure timely resolution of customer issues
• Escalate more complex issues as needed

Specific qualifications for the role include, but are not limited to:

• Prior inside sales experience preferred but not required
• Computer Skills- MS office, typing skills
• Excellent communication and telephone skills
• Possess the ability truly engage our customers and sell our Company's value, turning prospects into happy customers
• Ability to multitask
• Work efficiently and effectively both independently and with a team
• Ability to manage difficult customer situations and respond promptly to service requests to meet customer needs
• Strong follow up skills

Home Office Requirements include, but are not limited to:

• Dedicated workspace with consistent power supply for individual use during working hours
• Fast, reliable and secure internet connection that is hard wired to the modem
• Computer and phone equipment will be supplied

We provide a competitive compensation and benefits package, including:

• Paid training and base pay plus uncapped commission!
• Medical coverage
• 401(k)
• Paid Vacation & Holidays

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Description

Newtown, PA

Posting Location

Full Time - Regular

Required

Always Active

Functional

Functional

Analytics

Analytics

Advertising

Advertising