Flexible Hours Customer Service & Production Planning Specialist

Minth North America; Lewisburg (TN); On-site; USD 47,000 - 55,000; Full time

Job summary

Worldwise Plastics LLC in Lewisburg, TN is hiring a Customer Service Representative for a full-time role. The position focuses on obtaining, analyzing, and verifying order information promptly to ensure high customer satisfaction and accurate data handling.

The role requires working with internal teams to manage releases, schedule production, and communicate changes. A strong customer service background and a High School Diploma are essential.

Qualifications

• 2+ years progressive customer service or direct marketing experience.
• High School Diploma or equivalent.

Responsibilities

• Obtain, analyze and verify the accuracy of order information in a timely manner.
• Prepare customer service summary reports.
• Coordinate handling of difficult and/or unusual situations.
• Develop the master production plan to satisfy customer demand while maintaining inventory.
• Pull in Customer releases on a daily/weekly basis
• Perform release comparisons to ensure requirements do not exceed the maximum 15% allowed.
• Ensure information are verified/adjusted on a weekly basis.
• Maintain professional relationships with internal and external customers.
• Make necessary arrangements to ensure Customers receive parts per release requirements.

Skills

Customer service experience

Order management

Education

High School Diploma or equivalent

Job description

Worldwise Plastics LLC in Lewisburg, TN is hiring a Customer Service Representative for a full-time role. The position focuses on obtaining, analyzing, and verifying order information promptly to ensure high customer satisfaction and accurate data handling.

The role requires working with internal teams to manage releases, schedule production, and communicate changes. A strong customer service background and a High School Diploma are essential.