Customer Service Representative

Minth North America; Lewisburg (TN); On-site; USD 47,000 - 55,000; Full time

Job summary

Worldwise Plastics LLC in Lewisburg, TN is seeking a Customer Service Representative to support order information verification and customer communications. You will prepare service summaries and coordinate with internal teams to handle unusual situations, ensuring timely releases and production planning to meet demand.

The role requires a high school diploma and 2+ years in customer service, with flexibility to manage multiple projects and shifts as needed.

Qualifications

• High School Diploma or equivalent.
• 2+ years of progressive customer service experience.

Responsibilities

• Provide customer service support by verifying order information.
• Prepare customer service summary reports.
• Coordinate handling of difficult or unusual customer situations.
• Develop master production plan to satisfy demand while minimizing inventory.
• Pull in customer releases daily/weekly.
• Ensure information is verified/adjusted weekly.
• Maintain professional relationships with customers.
• Communicate changes to releases to relevant personnel.
• Plan and schedule production to meet shipping dates.

Skills

Customer service

Prioritization

Education

High School Diploma or equivalent

Job description

Customer Service Representative

Full Time Worldwise Plastics LLC, Lewisburg, TN, US

3 days ago Requisition ID: 2965

Salary Range: $47,000.00 To $55,000.00 Annually

Our company is seeking to hire a Customer Service Representative and join a growing automotive industry company.

The Customer Service Representative will provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations. Develop the master production plan to satisfy customer demand while carrying minimum effective inventory. Additional duties:

• Pull in Customer releases on a daily/weekly basis
• Perform release comparisons to ensure requirements do not exceed the maximum 15% allowed. Report any/all variances
• Ensure information are verified/adjusted on a weekly basis
• Maintain professional relationships with internal and external customers
• Make necessary arrangements to ensure Customers receive parts per release requirements
• Communicate any changes/adjustments with releases to the appropriate personnel
• Participate in daily meetings with pertinent information regarding past due status, Customer requirements and timing of requirements
• Perform required updates in SMART, DDL or any other portals needed, mandated by the Customer
• Ensure ASN’s are transmitted/received by Customers promptly. Report/resolve any issues
• Plans and prepares production schedule for manufacture of industrial or commercial products: Draw up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
• Makes recommendations on production shutdowns and overtime based on inventory levels, customer schedules and equipment availability.
• Plans and schedules workflow for each department and operations according to previously established manufacturing sequences and lead time.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Reviews schedules daily to purge unnecessary quantities due to repaired items being filtered back into process or schedules not completed due to required changeovers.
• Any other duties as assigned.

To qualify for this role you must meet the following:

• High School Diploma or equivalent.
• 2 years or more, progressive customer service or direct marketing experience.

Key to being successful in this role:

• Must be able to work well under pressure.
• Be able to juggle many projects at one time.
• Must have an excellent sense of priorities.
• Able to work different hours and shifts as needed

Why work for Minth? Here are the advantages of working at Minth.