Flexible Golf Club Services & Repair Specialist

PGA TOUR Superstore; Vernon Hills (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

PGA TOUR Superstore in Vernon Hills, IL is seeking a Club Services Associate to perform re-gripping, re-shafting, loft and lie adjustments, and front-end operations while maintaining premier merchandise presentation and a safe, customer-focused environment.

You will diagnose golf club issues, communicate repair options and timelines to customers, document service orders, and contribute to a best-in-class customer experience through accurate records and friendly, knowledgeable service.

Qualifications

• Strong listening and interpersonal skills with good verbal and written communication.
• Basic computer skills with working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent required.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb ladders, move throughout the store and lift a 30 lb box overhead.
• Flexible availability including nights, weekends and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Demonstrate strong self-accountability and proactive drive for results.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Skills

Communication

Organization

Computer skills

Self-motivation

Customer service

Education

High School Diploma

Job description

PGA TOUR Superstore in Vernon Hills, IL is seeking a Club Services Associate to perform re-gripping, re-shafting, loft and lie adjustments, and front-end operations while maintaining premier merchandise presentation and a safe, customer-focused environment.

You will diagnose golf club issues, communicate repair options and timelines to customers, document service orders, and contribute to a best-in-class customer experience through accurate records and friendly, knowledgeable service.