Flexible Front Desk Concierge — Guest Experience

Troutbeck Hospitality LP; Town of Amenia (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Troutbeck Hospitality LP in Amenia, NY is seeking a part-time Receptionist to warmly greet guests, answer calls, manage check-ins/outs, and assist with concierge requests. Proficiency with Opera PMS is preferred, and a calm, professional demeanor is essential.

The role emphasizes teamwork, stellar guest service, and accurate billing. Flexibility with shifts and a passion for hospitality will be highly valued.

Qualifications

• Minimum 2 years of front desk or service-industry experience preferred.
• Opera experience preferred.
• Excellent verbal communication skills, both in-person and on the phone.
• Excellent written communication skills and professional email drafting.

Responsibilities

• Greet and assist guests in a pleasant and efficient manner.
• Answer all incoming phone calls for the property.
• Process check-ins and check-outs accurately.
• Assist guests with concierge requests and reservations.
• Follow daily duty checklists based on shift.
• Maintain front desk organization and cleanliness.
• Handle guest billing and payments accurately.
• Provide tours of the property when applicable.

Skills

Customer service

Verbal communication

Written communication

Calm under pressure

Team player

Tools

Opera PMS

Job description

Troutbeck Hospitality LP in Amenia, NY is seeking a part-time Receptionist to warmly greet guests, answer calls, manage check-ins/outs, and assist with concierge requests. Proficiency with Opera PMS is preferred, and a calm, professional demeanor is essential.

The role emphasizes teamwork, stellar guest service, and accurate billing. Flexibility with shifts and a passion for hospitality will be highly valued.