Wellness Receptionist

Troutbeck Hospitality LP; Town of Amenia (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Troutbeck Hospitality LP in Amenia, NY is seeking a part-time Receptionist to warmly greet guests, answer calls, manage check-ins/outs, and assist with concierge requests. Proficiency with Opera PMS is preferred, and a calm, professional demeanor is essential.

The role emphasizes teamwork, stellar guest service, and accurate billing. Flexibility with shifts and a passion for hospitality will be highly valued.

Qualifications

• Minimum 2 years of front desk or service-industry experience preferred.
• Opera experience preferred.
• Excellent verbal communication skills, both in-person and on the phone.
• Excellent written communication skills and professional email drafting.

Responsibilities

• Greet and assist guests in a pleasant and efficient manner.
• Answer all incoming phone calls for the property.
• Process check-ins and check-outs accurately.
• Assist guests with concierge requests and reservations.
• Follow daily duty checklists based on shift.
• Maintain front desk organization and cleanliness.
• Handle guest billing and payments accurately.
• Provide tours of the property when applicable.

Skills

Customer service

Verbal communication

Written communication

Calm under pressure

Team player

Tools

Opera PMS

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Beldon. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Compensation

$18.00 - $20.00 per hour

Main Duties

• The Receptionist is responsible for greeting and assisting all guests they encounter in a pleasant and efficient manner. Duties include but are not limited to.
• Answering all incoming phone calls for the property.
• Processing All check ins and check outs for the property.
• Assisting guests with any concierge requests that come up.
• Following checklist of daily duties, depending on the shift being worked
• Concierge services, such as making reservations for rooms or dining in absence of reservationist.
• Reviewing guest information in Opera daily to ensure accuracy for guest reservation information and billing.
• Learn and be proficient in The Hotel PMS (Opera.)
• Ownership of the front desk email inbox and replying appropriately to guest emails.
• Provide tours of the main buildings and surrounding grounds to guests upon arrival making them familiar with the facilities and offerings on property
• Processing billing and payments for all guests in an accurate and efficient manner.
• Assist guests in any pre arrival planning via emails and/or phone calls.
• Follow proper cash handling and payment procedures,
• Implement and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.
• Maintain organization and cleanliness of The Front Desk on daily basis.
• All other duties as assigned.

Requirements

• 2 years of experience at a front desk or work in the service industry is preferred. We will train for the right individual!
• Previous experience with Opera is preferred, but not required.
• Excellent verbal communication skills both in-person and on the phone, with anyone and everyone. The ability to provide service through productive T professional dialogue.
• Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.
• The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.
• You must be able to move independently around the grounds, including on gravel paths.
• Must be able to stand for extended periods.

Who You Are

• You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. 'Not my job' is not in your vocabulary.
• You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!
• You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
• You are punctual and accountable. You know that responsibility and reliability are key to success.
• You are a team player. When one of us succeed – We all succeed!

Schedule

• Flexible shifts

Ability to Commute

• Amenia NY

Job Type: Part-time

Position Wellness Receptionist

Division Troutbeck Hospitality LP

Location Troutbeck Hospitality LP