Flexible Front Desk Agent — Guest Services (Part-Time)

Holiday Inn Express JC; Jersey City (NJ); Hybrid; USD 19,000 - 29,000; Part time

Job summary

Holiday Inn Express JC in Jersey City, NJ is seeking a Guest Services Agent (Part Time Flexible) to warmly welcome guests and manage check-in/check-out processes. The role covers day-to-day guest interactions, bookings, and upselling opportunities to enhance stays.

Candidates should have strong communication skills, basic computer literacy, and be flexible for 1st–3rd shifts. A high school diploma is preferred; prior front desk experience is a plus.

Qualifications

• Front desk or guest service experience preferred.
• Ability to handle cash and card transactions.
• Strong communication and problem-solving skills.
• Basic computer literacy and math.
• Willingness to work 1st, 2nd, and 3rd shifts.

Responsibilities

• Greet guests and provide a warm welcome at check-in and check-out.
• Manage bookings, upsell options, and local recommendations.
• Process cash and credit card transactions securely.
• Answer questions and resolve guest concerns promptly.
• Coordinate with management on special requests.
• Uphold safety procedures and brand standards.

Skills

Customer service

Communication

Problem solving

Tech literacy

Flexible hours

Education

High school diploma

Job description

Holiday Inn Express JC in Jersey City, NJ is seeking a Guest Services Agent (Part Time Flexible) to warmly welcome guests and manage check-in/check-out processes. The role covers day-to-day guest interactions, bookings, and upselling opportunities to enhance stays.

Candidates should have strong communication skills, basic computer literacy, and be flexible for 1st–3rd shifts. A high school diploma is preferred; prior front desk experience is a plus.