Front Desk Agent Part-Time, Flexible Shifts + New Hire Bonus

Holiday Inn Express JC; Jersey City (NJ); Hybride; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Holiday Inn Express JC in Jersey City is hiring a Guest Services Agent for part-time flexible shifts. You will welcome guests, handle check-in/out, and answer questions to ensure a smooth stay. The role emphasizes guest services, upselling, cash handling, and staying aware of safety procedures.

Previous front desk or customer service experience is preferred, and a high school diploma is expected. This position offers a friendly team environment with opportunities to develop hospitality skills

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving; turn issues into opportunities.
• Fluency in the local language; additional languages are a plus.
• Literate and tech-savvy with basic math and computer skills.
• Flexible schedule including night, weekend and holiday shifts.
• High school diploma required; college degree is a bonus.
• Front desk or guest service experience preferred.
• Ability to lift up to 50 lbs (23 kg).

Responsabilités

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge Rewards Club members and returning guests.
• Take and manage guest bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in/out and issue room keys; manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Serve as a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents.

Connaissances

Communication skills

Problem-solving

Tech-savvy

Literate

Flexibility

Formation

High school diploma

College degree (bonus)

Description du poste

Holiday Inn Express JC in Jersey City is hiring a Guest Services Agent for part-time flexible shifts. You will welcome guests, handle check-in/out, and answer questions to ensure a smooth stay. The role emphasizes guest services, upselling, cash handling, and staying aware of safety procedures.

Previous front desk or customer service experience is preferred, and a high school diploma is expected. This position offers a friendly team environment with opportunities to develop hospitality skills