Flexible Front Desk Agent — Guest Experience Pro

HOTEL SAINT LOUIS; St. Louis (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Hotel Saint Louis, a Marriott Autograph Collection property in St. Louis, MO, is seeking a Front Desk Agent who excels in guest service and problem solving.

You’ll welcome guests, manage check-ins/outs, reservations and payments with professionalism and a warm, genuine approach. Ideal candidates are hospitality-focused, capable of multitasking in a fast-paced environment, and able to communicate clearly with guests and team members while maintaining guest privacy and Marriott standards.

Qualifications

• Previous hotel, hospitality, customer service or guest-facing experience preferred
• Marriott experience is a plus
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to work a flexible schedule, including weekends and holidays
• Ability to remain professional and composed in challenging situations
• Must be dependable and punctual

Responsibilities

• Welcome and engage guests with a warm, professional and genuine approach
• Handle check-ins, check-outs, reservations, payments and guest requests accurately
• Anticipate guest needs and provide personalized service
• Resolve guest concerns and complaints with confidence, professionalism and good judgment
• Take ownership of problems rather than simply passing them to someone else
• Effectively multitask in a fast-paced hotel environment
• Communicate clearly with guests and all hotel departments
• Handle phone calls, emails and in-person requests professionally
• Maintain accurate guest information and follow hotel and Marriott standards
• Promote hotel amenities, outlets and services when appropriate
• Assist with upselling and creating additional revenue opportunities
• Work collaboratively with housekeeping, engineering, food & beverage and management
• Maintain a clean, organized and professional front desk
• Complete assigned tasks without constant supervision
• Protect guest privacy and confidential information
• Follow through on guest requests from start to finish

Skills

Guest-focused

Problem-solving

Strong communication

Multitasking

Team-oriented

Detail-oriented

Professional demeanor

Job description

Hotel Saint Louis, a Marriott Autograph Collection property in St. Louis, MO, is seeking a Front Desk Agent who excels in guest service and problem solving.

You’ll welcome guests, manage check-ins/outs, reservations and payments with professionalism and a warm, genuine approach. Ideal candidates are hospitality-focused, capable of multitasking in a fast-paced environment, and able to communicate clearly with guests and team members while maintaining guest privacy and Marriott standards.