Flexible Customer Service Associate

Hertz; Avoca (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Up to 40% off the base rate of any HRR

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program for you &

Job summary

The Hertz Corporation is seeking a Flexible Customer Service Associate in the United States. You will consult with customers on rentals, maximize revenue through product upsell, and deliver world-class service.

Responsibilities include shuttling customers and preparing vehicles for pickup, including cleaning and fueling. Excellent communication and reliability are essential, with the ability to handle multiple tasks and operate standard office equipment.

Qualifications

• Strong oral and written communication with ownership and accountability.
• Ability to operate computer terminal, telephone, calculator, copy machine, and fax machine.

Responsibilities

• Consult with customers on their rental and maximize revenue opportunities.
• Provide world-class customer service and sales support.
• Shuttle customers and prepare vehicles for pickup, including cleaning and fueling.

Skills

Communication

Customer service

Sales

Ownership & accountability

Initiative

Tools

Computer terminal

Telephone

Calculator

Copy machine

Fax machine

Job description

Job Description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.

Wage: $17.00/hr

Qualifications

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits And Perks

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran