Flexible, Community-Focused Retention Specialist

Teresa Tucker - State Farm Agent; Bethel Park (Allegheny County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Training & development

Job summary

Teresa Tucker - State Farm Agent in Bethel Park, PA is seeking a Customer Retention Specialist to support ongoing customer relationships. You will handle outreach, policy renewals, and relationship maintenance to help protect what matters most for clients.

Ideal candidates are calm, empathetic, and skilled at building trust quickly. Join a team dedicated to community service and meaningful work that makes a difference.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Relationship building

Active listening

Problem solving

Job description

Teresa Tucker - State Farm Agent in Bethel Park, PA is seeking a Customer Retention Specialist to support ongoing customer relationships. You will handle outreach, policy renewals, and relationship maintenance to help protect what matters most for clients.

Ideal candidates are calm, empathetic, and skilled at building trust quickly. Join a team dedicated to community service and meaningful work that makes a difference.