Customer Retention Specialist - State Farm Agent Team Member

Teresatuckerinsurance; Bethel Park (Allegheny County); On-site; USD 11,000 - 15,000; Part time

Benefits offered by this job

Competitive salary

Flexible schedule

Training & development

Job summary

Teresatuckerinsurance in Bethel Park, PA is seeking a part-time Customer Retention Specialist to help maintain customer relationships and support office growth. The ideal candidate will possess strong interpersonal skills and a dedication to community service.

In this role, you’ll communicate with customers regarding renewals and enhance satisfaction by identifying their needs. The position offers $13.00 per hour along with flexible scheduling and training opportunities.

Qualifications

• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Detail-oriented

Job description

Customer Retention Specialist - State Farm Agent Team Member

Part Time in Bethel Park, PA

You May Be a Great Fit as a Customer Retention Specialist at Teresa Tucker - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship‑builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Bethel Park, PA 15241

At Teresa Tucker - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.


• Effective communication and listening skills.


• Detail‑oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.

Compensation: $13.00 per hour

Benefits

• Competitive salary


• Flexible schedule


• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.