Flexible AI-Driven Change & Insights Lead

Capital-Group-1; Los Angeles (CA); On-site; USD 159,000 - 255,000; Full time

Job summary

Capital Group in Los Angeles is seeking a Change Management & Insights Lead to shape how we measure real behavior change across the firm. You will own the measurement product, keep it alive, and sharpen it over time.

You’ll partner with Enterprise AI Change, product, analytics, and platform teams to connect communication, sentiment, and usage data into one view of adoption, and you’ll translate findings into recommendations leaders can act on.

Qualifications

• Experience turning signals into actionable insights.
• Ability to partner across teams and leadership.
• Strong narrative skills to influence decision-makers.

Responsibilities

• Design and run how we measure real behavior change across the firm.
• Own the listening system roadmap and prioritize signals.
• Combine qualitative and quantitative research with existing signals.
• Collaborate with AI product, analytics, and platform teams.
• Translate findings into actionable recommendations for leaders.

Skills

User research

Interviews

Data analysis

Product thinking

Job description

Capital Group in Los Angeles is seeking a Change Management & Insights Lead to shape how we measure real behavior change across the firm. You will own the measurement product, keep it alive, and sharpen it over time.

You’ll partner with Enterprise AI Change, product, analytics, and platform teams to connect communication, sentiment, and usage data into one view of adoption, and you’ll translate findings into recommendations leaders can act on.