AI-Driven Change & Insights Lead

Capital Group; Los Angeles (CA); On-site; USD 159,000 - 255,000; Full time

Job summary

Capital Group in Los Angeles is seeking a Change Management & Insights Lead to design and run measurement of real behavior changes across the firm, partnering with the Enterprise AI Change team. You will treat measurement as a product, understand user needs, and build what helps leaders decide.

You’ll strengthen listening by combining qualitative and quantitative data, drawing on surveys and usage signals, and shaping insights that influence campaigns and messaging across the organization.

Qualifications

• You are a researcher at heart, coming from UX, design, or user research.
• You understand Capital deeply and know how this place really works.
• You work like someone who does and you’re genuinely interested in why people change.

Responsibilities

• Design and run how we measure real behavior change across the firm.
• Treat measurement as a product and know who uses it.
• Strengthen our listening system by combining qualitative and quantitative data.

Job description

Capital Group in Los Angeles is seeking a Change Management & Insights Lead to design and run measurement of real behavior changes across the firm, partnering with the Enterprise AI Change team. You will treat measurement as a product, understand user needs, and build what helps leaders decide.

You’ll strengthen listening by combining qualitative and quantitative data, drawing on surveys and usage signals, and shaping insights that influence campaigns and messaging across the organization.