Fleet Customer Success Manager — Activation & Growth

Mudflap; Austin (TX); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Commuter benefits

Lunches and snacks

Collaborative environment

Competitive salary and equity

401(k) matching

Job summary

Mudflap is seeking a Customer Success Manager, Fleet in Austin, TX to manage a high-volume account portfolio. The role focuses on activating and retaining a book of 400+ fleet accounts using a data-informed approach.

Notably, candidates should have 3+ years of experience in customer-facing roles, strong communication skills, and familiarity with automation tools. Benefits include competitive salary, equity, and a collaborative working environment.

The position allows for a hybrid working model to facilitate both in-office teamwork and remote flexibility.

Qualifications

• 3+ years in Customer Success or Account Management.
• Proven ability to manage 150+ accounts.
• Hands-on experience with customer engagement platforms.

Responsibilities

• Manage a portfolio of mid–market fleet accounts.
• Execute re-engagement campaigns for dormant accounts.
• Develop account tiering strategies based on data.

Skills

Customer Success

Account Management

Data-driven decision making

Communication skills

Experience with automation platforms

Tools

HubSpot

Salesloft

Job description

Mudflap is seeking a Customer Success Manager, Fleet in Austin, TX to manage a high-volume account portfolio. The role focuses on activating and retaining a book of 400+ fleet accounts using a data-informed approach.

Notably, candidates should have 3+ years of experience in customer-facing roles, strong communication skills, and familiarity with automation tools. Benefits include competitive salary, equity, and a collaborative working environment.

The position allows for a hybrid working model to facilitate both in-office teamwork and remote flexibility.